Okay..the food here is amazing no doubt about it! The customer service is fucking awful!!!! I'm going to tell you about the last time I went there..I ordered over the phone and got there and had to wait about 10 minutes for my food which was fine. I saw they had tres leches and I wanted one but I wanted to see what it looked like first because I like milk in mine hence 3 milks! I asked a guy working there if I could see one and he brought one to me and when I opened it I saw a dusty ass dry piece of cake with the thinnest layer of icing with NO milk! So I politely declined. This employee literally snatched it out of my hand and violently threw it in trash as if I touched it or something then he called me a stupidass in Spanish. I do speak a little bit. But he continued to say things about me to the other employees. Like I said I could understand some of it. I definitely would've gotten the manager but I had other things to attend to after that. But for this experience I will never go back and spend my money there.