This location is flat out unsafe. Under-staffed, under-trained and overwhelmed. I've been here twice with my family and both times we left with kids injured or in tears from injury. Our most recent visit was a birthday party we hosted for fourteen 5th and 6th graders. The staff that supposedly is monitoring the safety of activity does nothing but stand around looking bored. Many of them look younger than some of the kids they are monitoring and that might explain their passive nature. We had 2 kids in our party get pegged in the face by much older high school aged kids and both times the staff monitoring did nothing. Is it really that hard to stop the game and give everyone a warning? Or maybe see a bad situation brewing when some kids are throwing the balls much faster and harder than the rest. I twice asked to have our party put into a separate dodgeball arena and the staff did everything to NOT accommodate the request. The rationale was to separate the kids we were responsible for from the ones who had the potential to injury the kids in our party. First I was told that I had to pay extra for a separate arena. Then I was told that they couldn't open up another arena until there were more kids. When more kids showed up they opened up a second arena but by age group. I was more than annoyed by this since I had been requesting a separate arena to begin with. I tried to speak with the Manager Ben about it but we got interrupted by one of my sons getting injured in the foam block pit. I didn't see it happen so I can't speak to it but another parent in our group noted that someone else got injured in the same area not 5 minutes after our son left in tears. Again, I don't know if that says something about the "safety" monitor or not. Ben gave us some free passes; which is standard operating procedure when they have to fill out an injury report. I know this because I've done it on both my visits. The thing is, I don't want to go back because both of my experiences were so bad. I don't care if its free. I tried to find Ben before we left to voice my concerns but he seemed like he had his hands full as the Friday night crowd started to pick up. I absolutely would not recommend this location for anyone below the age of 15. My advice to the owner - hire more staff so you can operate all 3 dodge ball courts and train your staff to be more assertive with guests participating in behavior that might harm other guests. I know everybody signs a waiver but that doesn't absolve you from your responsibility to operate a safe play environment.