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http://www.openvoc.eu/poi#funnyReviews
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  • the 5 stars is for the manager, she was SOOOO amazing!! booked an appt here at the last minute and ran over from my room at the Wynn (pretty confusing getting to Encore, so give yourself at least 30 minutes before your appt time). Got settled into the room with my free tea and fruit water, read a couple of magazines, and then noticed everyone was going into their treatment rooms except me. After 30 minutes, I asked if they had called my name, and the attendant said there was some sort of mixup. The manager came out right away, I think her name was Ann, and she let me know how sorry she was and that the service was going to be free!! I have NEVER experienced such amazing customer service like that!! Got the Thai oil massage, it wasnt very "Thai" in that you get stretched and walked on, but it was decent-more "pamper" than good "pain". I tipped the therapist the full amount because I was so pleased with the whole experience (the ambience and decor, so AMAZING!). I enjoyed the sauna the most and the ice cold towels with cucumbers outside the room!!! The weird light showers werent that interesting so I just jumped into the hot tub. Will definitely come back!
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