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  • The last time I prebooked, the car was 10 mins late. The second time, after 10 mins and no car, I called. As is typical, a rude and attitude filled woman picked up the phone. I mentioned my car had not arrived, and she abruptly said please hold. Sat on hold for about 4 mins. Another woman, could have been the same one, came on the line and said "airport taxi how can I help you". I said I was on hold waiting for info on my missing car and she asked for my address again. Then she barked that he was two mins away. About five mins later a taxi pulled up. When I asked, he mentioned that he had just been dispatched - I figured as much since I had requested a limo. I won't trust my getting to the airport on time to this company again. Bonus that I won't have to deal with that rude woman again. I sent this feedback directly to them requesting a response. Silence. Mistakes happen... How you handle them is how you keep customers.
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