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| - I was sent here for the first time by Costco, as they broke one of the bolts when they rotated my tires. They fixed the bolt, so I decided to come back for an oil change a few weeks later. I had a coupon that was $39.99 for 3 oil changes, so I decided to use it. The first oil change happened, along with them saying I needed to fix a few things, but that was a given at a shop like this.
When I came back for my second oil change, the guy asked me for my "cards". I had no idea what he was talking about and he said I was supposed to have oil change cards. I told him I was not given any when I originally purchased the 3 oil changes; he said he'll give me the "benefit of the doubt" and give me only one more oil change. I paid for 3, not 2!!! Don't give me the "benefit of the doubt" for a mistake one of your associates made!! If you ran a great business, you would have it in your system that I've only been here for ONE oil change and that I'm not trying to lie my way through oil changes.
I will never come back here again; although I still have 1 oil change left that I paid for, I will not come back to fight for that. This place is cheap and dishonest, unlike their website claims. I will pay more for an honest mechanic and oil change. No thanks, Performance Automotive!!
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