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  • I was shopping for a bustier to wear under my wedding dress and found an option at Contours. It was $145 which was way more than I wanted to spend, but I thought it'd be worth it if it worked. I was told, verbatim, that I could "return within 30 days of my dress fitting" which was perfect, as my fitting was about an hour after I bought it. The bustier didn't end up working with the dress, so I brought it back 2 hours after I'd purchased it. Only then did they inform me that they only accept returns for store-credit, not a refund. They cited "cleaning costs" as a reason, which is ridiculous considering I wore the bustier longer while trying it on in store than I did at the dress fitting. I can understand not accepting underwear, but owning a bustier for 2 hours on a Saturday afternoon does not in any way warrant "cleaning." It would have been one thing if they had told me this up front, but that would lose them too many customers. They were very calculated with their verbiage while I was there, never once saying "we only accept returns for store credit" in the multiple conversations we had about their policy, and they were just as calculated and rehearsed with their responses when I came back to return it. Their defense was "the policy is printed on the back of your receipt"... you know, that thing that's given to you *after* you purchase something. I guess my mistake was trusting the words that came out of the sales girls' mouths during the initial visit. I don't dispute the quality of the things they sell or even their return policy, but I'll never be back there thanks to their intentionally deceitful staff.
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