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| - Going to have to lower the rating on this place, in a big way. I've purchased $100s of dollars of plants from these folks, but it seems like they want to play games with pricing now.
Case in point, they have some large 25-gallon timber bamboo specimens. Having bought smaller 15-gallon from them in the past, and having a perfect spot, I was interested in purchasing one of these and having it delivered and planted. Thus begins the saga.
Over the phone, because there were no prices at the nursery and nobody around to help on my initial visit when I spotted them, i was told repeatedly and by multiple staffers what the price was, and that it included both delivery and planting. So far so good.
Finally having the funds, I venture down to the nursery to pay and arrange delivery. I picked out he very nicest specimen they had, after flagging down a staffer. This is where it all starts to go down hill. First words out of her mouth after we select the plant, "What did they tell you on price for these?" That's right, she works there but has no idea, and asks -me- what the price is supposed to be. She gives me a lower amount than what I was told on the phone and I respond, trying to be honest, saying that no, it was a higher amount (and give it to her).
We proceed to the front desk, where the cluster continues. The staffer that tagged the plant with me asks another person, who also has no clue. Asks me what I was quoted and who I talked to. I have no idea what their names were, naturally. I figured the price was the price, so why should I have to know that I spoke with employee X who quoted me Y price on Z date? Another staffer joins into the conversation and, rather rudely, points out incredulously that the price I am quoting is too low if it includes planting and delivery, as if I'm perhaps making things up to save a buck. As nobody can figure this mess out in reasonable time, someone ends up calling the owner (purportedly) to see if they have a flipping clue what their merchandise is priced at. End result? Owner comes back and quotes a price fully $150 higher than what -everyone- told me on the phone. I'm sorry, but for a $300 plant, tacking on another $150 is a bit over the top. I tried to work with them, but there was no budging, no meeting in the middle, nothing. Just an unqualified, "It's $150 more than what you were told before you drove across town to come here. Take it or leave it."
I decided to leave it, and I ended up walking out. To this day I haven't seen a single one of them sold, nor have I seen prices indicated anywhere. I've been back several times for smaller items that actually have prices on them and where there's no shenanigans going on. Maybe when they're chucking these beautiful bamboos into the dumpster or end up having to clearance them out later in the year, they'll figure out how to run a business and that (gasp!) you need to put prices on your merchandise.
Frankly speaking, you'd think with a 25-gallon pot, there would surely be enough room to scratch a price on it somewhere, right? But hey, why do that when you can leave it up to whatever the sales people think the customer can afford? There's no reason not to put a price on an expensive item unless you're out to play games with your customers.
I will continue to shop there for little things, but I will never purchase any big ticket items from them because you simply can't trust a word their employees tell you. It's one price to get you down there, another price when you open your wallet to pay. Lesson learned - if there's no price on it, don't bother.
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