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| - I've ordered from this place a few times, but this last time sealed the deal on me never ordering again.
Previously, I ordered a cheeseburger with grilled onions. I received a cheeseburger with grilled onions. No lettuce... tomato... onions... not even ketchup and mustard. Not even PACKETS of ketchup and mustard. Who sends over a cheeseburger without these things?
But the burger wasn't bad in and of itself so I didn't rule the place out, I just figured I'd make sure to request toppings next time. Although, I still felt it was ridiculous that I had to special order such things.
I've had their fish and chips and it's two sad, tiny pieces of fish with fries. Not worth the price. It didn't taste *bad*, but they didn't taste any better than if I'd just popped some Gorton's in the toaster oven.
This last time, my roommate and I ordered food. Two cheeseburgers, fries, and 2 orders of onion rings, as well as a raspberry iced tea for him, and what I thought was a 2-liter of Coke for me. For $2.50 I expect a full 2-liter. And since Eat24 doesn't list the size of beverage, there was no way I could have known it wasn't a 2-liter. You might say, "Well, you should have asked first." But no, I disagree. Every single place that delivers to my house, that has 2-liters of soda, charges from $2.00 - $3.00. I can get a FULL 2-liter from another restaurant for less than the cost of a medium sized drink at this place. This was unacceptable to me. I'd have sucked it up had the size been listed, but since it wasn't... I do not accept this.
Additionally, they forgot one of my orders of onion rings.
So, I called the restaurant to let them know that my onion rings were missing and to let them know I was upset about the misleading information and pricing regarding their soda. I was immediately sent to Mike's voicemail. Literally, the actual man... Mike. His voicemail. After the first ring. I called again thinking it must have been a fluke that I would get his voicemail on the first ring like that since the restaurant was still open, and I got it again. I tried twice more and the same thing. The voicemail message stated that he was probably busy making burgers and to leave a message and he'd return the call within 24 hours. What? 24 hours? You screwed up my order and I have to wait up to 24 hours to get a replacement? That was just too much for me.
This isn't a business... this is some guy cooking burgers and overpricing. For what he charges for his food, you'd think he'd have enough money to get a multi-line business phone system and another employee to answer them.
I had to contact Eat24 instead of dealing directly with the restaurant, and fortunately they refunded me for the onion rings and the soda, but I'm pretty sure that was their doing and not Mike's. They told me that he was contacted regarding the issue, but I haven't heard anything from Mike. Good customer service would dictate that he call me with an apology, refund me, and offer some incentive to order from them again.
We order a lot of food. I mean a lot. We don't like to cook but we really like to eat, so I'm talking like... $200 a week in take out between the two of us. Mike has made sure that we never divvy up that money over to his restaurant again.
So why the two star rating and not one? I'm a fair person. I'm not going to give them one star solely because they're running a circus over there. The burgers are actually quite tasty (when you remember to ask them specially for the normal toppings that burgers should come with). Nothing AMAZING... nothing to go out of your way for to try. But good enough and a good size. Although, still incredibly overpriced, just like everything else on his menu.
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