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  • Ugh. I used to shop here until I found an alternative shampoo. They carry an interesting set of merchandise in a narrow set of aisles, reminding me of a bodega in Queens. This is not a high end shopping experience. This is not a customer focused experience. They often run out of merchandise. Buh bye! Surly is not quite the accurate word I'm searching for, but it will have to do. I'm not willing to spend any time thinking too hard on this. I don't care how many 15% coupons you send me, or whatever it saves. It's not worth it. (And if you know me that's saying a lot. I can light a fire with the pennies I rub together.) The manager is a grouch. I had to exercise the "NYC Voice" to resolve an issue with an item I paid for that was out of stock. But when you repeatedly call a store, speak to multiple individuals and are assured numerous of a return phone call... Well, maybe it wouldn't hurt to call.
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