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  • I wandered into the Lens Crafters at West Towne Mall in hopes to discuss getting new glasses. I found a frame that I really loved, but told the Lens Crafters employee that I should probably get an updated eye exam. They directed me to Sokol to make an appointment. The minute I walked over to Sokol, they hurried around so that they could get me in and get my eye exam completed that same day. Within an hour of casually walking into Lens Crafters, and being redirected to Sokol, my eye exam was complete. The optometrist was extremely personable and very sweet. We are in similar patient-centered professions and we bonded over that fact. Most of the time when you are put into these situations, like with a beautician or similar, you have to make awkward small talk for an hour or two that is almost painful. That was not the case at Sokol--I felt really comfortable and did not feel pressure to make small talk. Overall, it was a great experience. Even though their prices are a little higher than what could be found elsewhere, I will continue to return here simply because of the great service I received. Customer service speaks volumes.
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