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| - We have visited here in the past (not stayed overnight) and were relatively pleased with the. Casino. But our current visit has proven that Paris Hotel really does not care about their customers. Here are just a few examples.
During both check-in and check-out we knew we were hitting them at their busiest times, so we were expecting to wait. But at both 4 pm Saturday and 10 am Friday Paris felt the need to have only have 3 associates supporting check out and 2 of them were dedicated to their Platinum clients. Ridiculous. When the 'mob' waiting to check in or check out start to get upset and their anger is feeding off each other it is not a good experience to start or end with. There was one of the person distributing keys, but they were dedicated to check in people that had used the automated system, which according to many people was flaky. Hey Paris, if you have only one person helping the average customer, and that associate gets bogged down by one irate customer, the line doesn't move for 15 minutes and people get pissed.
Probably what made me more disappointed than anything during our check-in/check-out time was the reaction of management. We saw at least two managers that were aware of the problems yet I never saw them roll up their sleeves and help their customers AND THEIR OWN EMPLOYEES.
It also appeared that every single Diner or restaurant was understaffed, except of course the two most expensive. When a diner is only 1/3 full but you have a line waiting because you only have one slow Hostess seating people, that is ridiculous. And the wait for a person to come by your table should not be measured in quarter hours.
We also paid for a cabana for one day at the pool. Here the Staffing was sufficient and pleasant, but would it have been so hard to take a leaf blower and get the crud off the ground before we arrive?
Of course there were always manned tables in the casino to take your money, and many times they had no customers sitting at them. But the rest of the staff seemed completely overworked and unenthused.
I did feel that Paris earned at least two stars, maybe a third if I'm feeling generous, because the rooms were very nice. Most of the associates were pleasant. Overall the food was very good in all the locations
An HR executive once told me you need to make sure that when you hire people they have the passion and pride for their job. Paris, you should start considering those words.
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