| rev:text
| - Unfortunately, due to Insurance issues, this was the only facility close to the hospital where she underwent colon cancer surgery and our home (27 miles away :( ).
The facility, and grounds are very clean and well kept. And, the receptionist and "assigned" staff members (nurse, CNA, Therapists and cleaning) are polite and usually friendly.
However, there are a lot of areas that caused me enough concern to where I couldn't give them a better score.
When she was checked in, I told the nurse that due to bladder and bowel issues, she needed to be checked every 2 hours. But, on two occasions, when I leaned over to kiss her, I either felt the dampness, or could smell, where her briefs had overflowed.
At least 5 times in 6 weeks, the bathrooms' Soap dispenser was empty. Twice, it was still empty after I told a staff member, and when I visited the next day.
But, the one thing that really ticked me off, was when a staff member went to adjust my mom's O2 nasal tube. I noticed that mom flinched, but the staff member ignored her. A bit later, it was out of position again, so I carefully adjusted it. And, mom flinches again. Well, I checked behind her ear, and there was an abrasion area rubbed raw. So, I went to the nurses station and informed them.
Non-assigned staff members were usually aloft, and basically ignored family members of patients in other wings.
Also, and at least 8 different times, I had to call the main switch board. But, even after 10 rings, there was no answer. So, I was forced to call back a few minutes later. Now, I don't know about y'all, but when there's supposed to be 24/7 coverage on the phones, the phones are to be manned by someone at all times! It doesn't matter even if it's for a 4 minute potty break.
And, one time after a visit to her Doctor's for a follow up, I noticed a couple of issues in the paperwork that caused me great concern. First, the SSN is shown (between that, and the patient's name, that's 3/4 way to ID theft) on the Transfer and/or Discharge documents. And, it said she was a long time Insulin user, when she never used it. Well, the SSN issue, the nurse said that it's standard procedure and a "confidential document". So, I went to the Medial Records Office. Indeed, the SSN IS NOT supposed to be shown. Now, with regards to the Insulin issue, when I checked the records the next day with the same nurse, she argued again about it being a "confidential" document. In a unsealed envelope. That make it as confidential as the person handling 'em is honest. But, the real humdinger here, is that the records that I looked at the next day, WERE NOT the same records that I saw during her doctor's visit. Those documents were in Portrait format, while the documents at the nurse's station was in Landscape format.
Also, while it's great that they provide transport to off-site doctor appointments, they sure cut the time close. Luckily, most doctor offices allow for this.
Of course, like most Rehab facilities, the food can be pretty bland most of the time.
Update, 6/25/18: This update is to reveal their handling the situation after a patient of passes away. Or, insurance doesn't cover the entire amount.
My mother passed away on Christmas morning, and sometime back in March, I got 2 statements (both dated within one day of each other; and 1 showing "Past Due"), showing a balance of $1,500 due that insurance did not cover.
Well, I called and spoke to Yolanda in the billing department and told her that my mother is deceased and did not have any assets to cover the balance. She told me to send a copy of the death certificate, and they would be able to write off the balance.
I mailed it to her the next day.
Well, since that conversation, I have received 2 or 3 more statements (latest one was 2 days ago), and all of them show a balance due of $1,650 (1 day was left off the original statement).
So, this morning, I called Yolanda at 9:05 a.m. She didnt answer, so I left a message; my call was not returned.
Hence the downgrade in their rating from 2 stars to 1 star.
So, think twice about using this facility, even if you have to pay extra for the care of a parent elsewhere.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)