My neighborhood recently switched over to trash day once a week and they gave us new trash bins. I've been waiting for over a month for them to collect my old trash bin. I even put a note on my old trash can that says it's bulk pick up. And it NEVER gets picked up.
1st call: I spoke to someone in customer service and they said to leave it for the next bulk pick up, fine.
2nd call: Bulk pick up day. Trash bin was once again not picked up, and was told to leave it out and they'll come back and pick it up by the next day. Didn't happen. So I left the trash can out on the street for another week. Nobody came to pick it up
3rd call: I called this morning to ask about my old trash bin and when it'll be taken away, once again, I was told to leave it out and they'll come back and pick it up.
So now I guess I'll wait to see if they do come to pick up my trash can today.
I'm not irritated that I still have my old trash can, I'm irritated because they constantly keep lying about how someone will come grab it, and then NOTHING. If I'm paying for this service, I expect them to be more organized.