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  • My friend and I received a gift card for massages. After attempting to get 2 deluxe massage appointments (one for me and one for my friend), for several weeks, we finally were able to on a weekday (I took a vacation day from work) at 1:30pm. At 8am the day of, my friend gets a call saying his massage therapist called in sick so unless they could find someone else, he would not be able to get his massage. Mind you, we had a whole day planned around these appointments being that I took a day off work. They never found someone to do his massage. I ended up keeping my appointment since my work schedule is more difficult to plan around. My appointment was at 1:30. I was promptly greeted by the therapist and taken to the locker area. Then once I changed and came to the massage room, we talked about candles and lotions and problem areas for a few minutes. So, figure the massage actually began at 1:40. It was a good massage. No complaints. But, I was back in the locker room at 2:52 (I looked at the time on my phone) A deluxe massage was supposed to be an hour and a half. I didn't say anything because what was I supposed to do, tell the therapist to put me back on the table? Annoyed, I just got dressed and headed up front to pay. $135 for a most likely 1 hour and 10 minute massage. I normally pay $100 for 90 minutes at the place I normally go, and I always get the full 90 minutes. Then the girl collecting payment told me there was no money on my gift card. She did end up getting that resolved. Super annoyed now, I went home to get cleaned up for the remainder of my day. At this point, my friend was already involved in another activity and we never ended up getting together that day. So, I wasted a vacation day from work and a "spa day" with my friend on an overpriced massage by myself. If I ever receive another gift card for BJ Grand....I'll give it away before I ever go back there. There are way better options for the services they provide in the area.
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