| rev:text
| - I took a very nice Michael Kors blouse in May. I asked the person who was working at the time if the gold chain around the collar of the shirt would need to be removed. She replied, "no." So I trusted that my blouse would be cleaned and returned as it was when I brought it in. Much to my dismay, when I returned for the shirt, the chain was missing, and I was told I would get a "call back" after they had searched for it. Patiently I waited for over a week, and then stopped back to in to see if they had found it. Again, no one knew what I was speaking about and the chain had not been located.
Another week went by, and again I had to stop in because I never received a call as a follow up. I was told that they couldn't see what the chain looked like from the camera footage and that they now had to "check the other stores". This seemed like a way of putting me off for a bit longer, but again, I waited for a promised call that never came. Finally I decided to write the owner an email explaining the situation. Initially, his response was fairly quick and he promised a resolution from his store manager as he would be going on an extended vacation. Again, I never heard from her or him again and I had to follow up for a 4th time.
He was quick to apologize, but also didn't take ownership of the situation by telling me that they "normally are not responsible for articles not attached to the clothing" This annoyed me even more since 1. It was attached, and 2. I specifically asked his store attendant about it. Had she told me they would remove it, I would NOT have dry cleaned it. So now it's my fault? Ridiculous.
He also offered to compensate me for my blouse if I could bring in a receipt. Not only did I have to waste my time searching for the shirt, but it was no longer available online or in store. When I sent him a picture with a link to show him it was unavailable again I got a response blaming me for the loss because it wasn't attached to the shirt. The shirt was priced at $99 originally. He offered me $40 OR some "store credit"
In my last and 6th email, I just asked that he please mail a check to my home in the amount of $99 and I provided my home address. It's now July 17th (nearly 50 days later) and I never received a check or a follow up email.
Writing a bad review would have been my very, very, very last resort. As I expressed in my last email that I just hoped that they would use instances like this as training opportunities to better serve future customers. We are WELL past that and now I have no shirt and no resolve to my issue. I find it very frustrating and disheartening that I never heard from anyone from his store, that I had to seek HIM out multiple times, when all of this could've have been solved easily and so long ago.
It seems as if I'm not the only one who has been through this. Don't take your stuff here.
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