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  • Whoever heard of a company with a customer relations department you can't speak with and can only email. Then once you do that you need to wait 10 to 30 days for a reply. My issue is with the corporate office and not the local agent in Stoughton, MA. I rented a large class C Motorhome the week of July 6, 2013 and am currently on vacation. I was planning to take the RV and stay with family at at cottage on cape cod. So on May 15th I spoke via chat with a representative of Cruise America to ask if we needed any special connection to allow an electric hook up at a residential home. The representative (Arron) replied we just need an adapter and should verify with the local agent at time of pick up that it was indeed onboard. We verified it was there and headed for our vacation week on Cape Cod. Upon arrival we followed the instruction and attempted to connect to the house. After about a minute the fuse in the house would blow. So then we tried a neighbors house and same thing happened. We then contacted Cruise America assistance left a message and waited for a call back. When then called back (about an hour later) the technical assistance person informed us that 75% of the time the electrical connections do not work at residential homes. Our only choice then was to use the generator at a cost of $3.50 plus it uses fuel at about a gallon per hour. Now this week on Cape Cod is one of the hottest on record with temps in the 80's and 90's and humidity that makes it feel 90 to 100 degrees. I attempted to talk with a supervisor however the technical support person advised there was nothing they could do for me except to advise to write an email to customer relations explaining the situation. Again, a 10 to 30 day wait to get a response well after I am due to return my vehicle and be charged for the generator usage by the local agent who was not part of the problem. I was told by corporate to contact the local rep who advised I should contact corporate as they were the ones who had advised it would be OK. I then called the reservations line on the advice of the local rep and told to ask for a supervisor. I explained the situation to the first person I got and was advised I could speak to a supervisor but the only way to deal with this was to wait for a reply to my email sent to customer relations. He then transferred me to a voice mail of or Tina with International where I left my message with the problem along with my phone number and again I'm still waiting for a call back which will probably not happen! Looks like my only recourse will be to dispute the charges to get someones attention at the corporate office.
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