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| - This location used to be the best one in South Hills. We have been using them for over 10 years. However the past approximately 8-12 months, they have gone downhill in quality and customer service - including the pharmacy.
The pharmacy has made several horrible mistakes/errors- repeatedly on our medications, including for our pets.
And the staff is rude and unprofessional. One person even clicked through all the legally required screens and initialed for my husband on the required screens for med dispense, because she said it "gets her job done quicker". She did not ask if he understood the meds or had questions, just click, click, sign instead of letting him do it. And he is not elderly or anything.
Some of the issues included on life sustaining medications. In some cases we had to drive all other the south hills to other locations to get our medications urgently, because they did not reorder them properly, even though we had put the requests in with several days to weeks notices. Other issues included not reading the permanent notes on files about about medications/brands that were not tolerated and dispensing them anyway - on more than one occasion. Dispensing the wrong amount of pills on a 30 day supply of pills - giving 21 day supply because they counted wrong, not a supply issue. And then arguing with me about the math. Dispensing new injection med with needles, but no syringes, and not even confirming if we had the syringes at home, which we did not- since it was a new med. There are actually more issues too.
It's really horrible now.
I have no confidence in this pharmacy.
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