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| - This is an update to my initial 5 star review, which was given after using this company's services on 2 occasions to move 1 item each time.
Since then, I have used them for 2 full moves and the experience has been rocky on the 1st full move and a complete disaster on the 2nd move. I will no longer use this company even if I have to pay more somewhere else.
On the 1st full move, I was told there was another customer who had he same name as me and that is why they did not show up at the appointed time, even though it had been scheduled a few weeks earlier. The owner was able to get 2 guys to show up 6-7 hours later. They rushed on both ends, almost destroyed my big screen plasma and were arrogant about it. They forgot the glass shelves in my high end entertainment center, thank God they did not break. However, one of the doors on it does not close as it used to. One of my neighbors at the pickup location had managed a moving crew for 12 years and he was appalled at how they were handling themselves.
The second full move: one of the 2 guys was very unprofessional and lazy. He dropped things while moving them and could not care less. I had to insist a leather recliner be taken apart before being moved out. He handled it like a piece of garbage, showing no respect and being annoyed at my emphasis he actually work hard for his money.
There was a discrepancy between the number of items I had given them and the ones they actually had to move. It was not much but I did contact the owner and we agreed on a new quote. I paid the new price and gave a good tip. At the dropout location, I asked the guys to put mostly everything in the living area. I asked them to move a dresser and a hospital bed in one of the bedrooms. They put the hospital bed together wrong.
The lazy guy lied about the owner and asked for a cash tip. He made derogatory comments towards my wife (she told me after they left, otherwise there would not have been any tip given).
I contacted the owner and he refunded some of the tip and said he would replace the picture frame. I sent 2 emails and then he replied stating I was dishonest and they were not prepared for the extra items they had to move. He offered a replacement frame from their thrift store, I offered him to buy the damaged fame for the amount I paid for it. We'll see what happens.
I can no longer recommend this company. If all you care about is price or moving one item, they are an option and I would have normally kept them as an alternative. Being called dishonest ended any possibility of that. It has also brought the rating to 1 star.
The owner is not the nice guy I thought he was and he seems to project his failures onto his customers. He is confrontational, makes excuses and cannot help himself to lecture you when he should just apologize and move on. He keeps saying he trains his staff when something happens! Give me a break, this is not rocket science, just fire people and get others who actually care about the customers and their property.
The owner has responded below and as usual he is making excuses and trying to be right all the time. He still owes me for a damaged frame he said he would cover. There are lies in his response. This could have been so easily resolved had he exercised poise and true concern for a repeat customer. The other 1 star review is right on the money. Stay away from this company if you value your property and want a pleasant moving experience.
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