Last time we went (December) there was a band aid in my friend's taco so we decided never to go back. Decided to give it another shot today and went through the drive thru today for something quick and easy and waited approx two minutes before being greeted, lengthy pauses when items ordered were confirmed with a lot of "ummmms" as well so I thought the girl was new but was read back exactly what I ordered. Pull up to the window, the person taking drive thru orders was on their phone while taking orders apparently so explains all the hesitation and dead air space and the person at the window was ringing up someone from the front counter. He eventually opened the window, the person taking drive thru orders still talking on her phone, and took my payment. Even though I asked for and the girl confirmed light ice (even on the receipt), I still got normal ice. I received no napkins and my food was room temperature. As I was handed my food, the girl finally got off her phone.