I brought my new (to me) '07 Toyota 4Runner to Mike and Mark after it started shifting strangely. Mike and Mark assuaged my fears of a completely blown transmission. They also clarified some misunderstandings I had about my vehicle, as well as brought me into the garage to show me my car on the lift. They showed me the cause of my problems and carefully explained the service that my vehicle did (and did not) need.
I was given a ride home, and was called in the afternoon (as promised) when my car was ready for pickup.
I am so glad to have found a local, trustworthy mechanic for my car.