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  • Note: the rating applies to a particular stylist and not the salon. I do not usually rush to write bad reviews which is why this review is coming with some delay (two months to be exact). However, I just realized Concepts is running another Groupon which was a big nudge to stop procrastinating and save some unsuspecting heads from some bad haircuts!! I used a groupon for a haircut from this salon. It was easy to make an appointment and the reception staff were nice and friendly. The salon itself is clean with some simple decorations. The horror started when I met my stylist (Ellsie? Eslie?). She was friendly and approachable and pretended to listen but I doubt if she actually heard a word of what I said. I was there for a trim (hence the groupon) and specifically asked her not to cut any length as I was trying to grow it for a change. I also mentioned that I'm really happy that my hair has finally outgrown that mid-length when I had no chance of winning the constant war between unprofessional styling hands and unduly and stubborn hair! Before I knew it, 5cm of the back was falling off the chair, that's 33% of my 15cm length at the time. When I objected, she said "don't worry, I am just creating some layers". Layers which I had not asked for and certainly didn't need them that short! I managed to sit quietly through the cut hoping for the best but deep down I just knew the war had started all over again:(:( I was literally speechless (I usually stop speaking when mad) but she could easily see how unhappy I was with the end result. I was even denied a simple apology, not that it would have made a difference. I even left a tip, seriously why?! Not to disrespect any trees but if you see a girl walking around downtown with a head resembling an untrimmed tree top, stop by to say hi!
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