this review is for grooming only. We took our 2 bichons to BL for full grooming. I was very specific with the cut on one of them because his fur had been kept long for almost 2 years. He had a true Bichon cut with the puffy round head and straight legs. I asked for almost one inch (3/4 was what we agreed to) to be taken off and the head to be proportionate to the body, but remain full and round like it was when we arrived. The traditional bichon pom pom head. I stressed many times that the legs be straight and not conformed to his shape. Before, she had tapered them and it looked odd. When my husband picked them up, he called me to say I would not be happy and was right. He was the oppositte of what I asked for and looked horrible. He had stray tufts of hair that I had to trim because it was sticking out and uneven. Hair in his eyes and uneven strands all over, especially the ears. His ears had no shape, just lobbed off. I had to recut them. His sister must have had a different/ better groomer. She was in better shape with the exception of large tangles left under her front arms and needing a longer brush out. At least her legs were left full and not almost shaved like her brother.
I did not call stephanie today to let her know how disappointed I was, but will do so next week. Maybe this place is good for simple haircuts and trims bur definitely not a complicated bichon. Will keep looking. I will pay more to keep them groomed according to their breeds style.