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| - I have been to Vegas many, many times. I have stayed in a variety of hotels on and near the strip and I will NEVER stay at Treasure Island again because of how terrible the customer service is. This is really unfortunate because the suite we stayed in was absolutely amazing and the buffet was to die for!
The only reason I even gave two stars was because of the rooms and buffet. Our suite was very spacious and had two bathrooms (great for 5 girls) and had a fancy double door entrance. The buffet was fantastic, all the food was great especially their desserts (which serves fresh spun cotton candy by the way). Our server Park was wonderful and made our experience fantastic.
My complaints begin with the Check-in Counter and end with the Check-out Counter. We spent $700 on this suite for the weekend. The Black woman with short black hair who checked us in was horrible. I didn't catch her name, but a description is better then nothing. She didn't greet us or say anything such as "Welcome to Treasure Island, How can I help you today"? She went through the motions, never smiling and even rolled her eyes at me when I asked my friend about the deposit we needed to put down. She handed us our room keys then hardly told us where the elevator was at then just stared at us. She did not thank us or asked if there was anything else she could do for us, just stared. WOW...first glimpse of the hotel and this is the way you are treated...not good.
Later that evening we needed to get a few items out of our car in Valet. We walked up to the counter...again weren't greeted and I asked them what we needed to do in order to get the items out. They said they would just bring the car up...great, sounds good. WELL we waited for 40 minutes to get our car. Three people came up after us and got their car before we did. So I go up and ask What's going on because we have been waiting and three others got their car before us. He assures me that it's coming and that he has no way to communicate with the people getting the cars. I say OK. Another person comes along and gets their car so at this point I am pissed. I ask to speak to a manager. They don't get one, but instead start figuring out what was taking so long. They can't even find my keys! Why? Because they never parked my car in a real spot. It was pulled up along the side behind other cars so it wasn't visible. His excuse was we have been busy then hands me the keys. I understand that your job gets busy, but no apology just a lame excuse?? NO BUENO
So the next day we head down to the buffet and our group of 4 are the only ones in line. I walk up to pay for mine with the one attendant and the other gal calls to my friends "Next". Well the other 2 girls in our party were sorting out their cash and didn't hear so the attendant gets frustrated and yells out "HHEEELLLOOOOO!!" At this point I am floored. Who does that? Long story short we complain to the manager who was nice enough, but didn't really solve the issue at hand.
And finally the check out. Now I don't have much to say here as the gal helping us out was not rude, but certainly not friendly. She never smiled, never thanked us for our stay there, never said good-bye or wished us a safe trip home. I just hope that maybe a management person will read this and maybe reconsider the way they train their employees. Customer service is so damn critical and unfortunately TI failed miserably.
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