I don't know how fair it is to give a restaurant one star when I didn't get the chance to eat there, but I think I'm justified.
I wanted to go for my birthday a while ago. I asked my parents to meet me there. I was running late from work and arrived about 45 minutes after them. We waited across the street at the Hoof Cafe for an additional TWO HOURS. They kept telling us we were the next table, but then they would seat tables of two, three or four. There were five of us, so I understand that a table may not have come up, but here's what you do: a) when a party of five has been waiting over an hour, wait until a couple tables of two open up and try to put them together instead of seating smaller parties, or b) tell me it's not going to happen and release me from waiting.
I won't go back. I was really pissed at how poorly we were handled. This was last May, so maybe things have progressed, but this is my experience. This isn't New York and you can't do the no reservations line up thing without the density; or when you don't know how to do it properly by giving realistic estimates.