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  • I had an accident with my Buick Regal that had heavy front end damage in late 2016, and a friend recommended Metro. Upon first taking my car there, the front desk service was excellent. I was greeted by a very nice female who made me feel quite comfortable and she assured me that I would be in good hands. The repairs took about two weeks, and upon receiving my vehicle back, everything appeared great. The paint looked awesome and the front end appeared fixed. There was a small part of one rim missing, but upon notifying customer service I received the part quickly. I appreciated the excellent customer service. However, in the week following the accident I realized that only one of the two damaged wheels had been fixed since the left front tire continued to lose air just like it did before the accident. I chalked it up to it being an older tire and I contacted a separate facility (Safeway Tire) for a new tire. Upon taking the tire off of the rim, my mechanic informed me that my front left rim was badly bent (see attached photos). The mechanic at Safeway was nice enough to bend my rim back into shape for me and the wheel has rode much better ever since without losing air. I cannot complain about the customer service, it was great, however in dealing with collision repairs I believe attention to detail is key. The technicians at Metro clearly did not check the left wheel for damages after a front end collision, and the attention to detail ended up costing me an extra $270 for a new tire and rim repair. Heaven forbid I have another accident, however if I do, I cannot say I will be taking my vehicle to Metro.
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