I was so scared to try lash extensions because of the horror stories of ur natural lashes falling out! Jay assured me that would not be the case! And now I'm addicted! She does amazing work! Very friendly! I will not ever let anyone touch my lashes but her! She provides great customer service! I had asked her a day later if she wouldn't mind adding a few more lashes and she had me come right over and added lashes for me! Her work space is also beautifully decorated and very welcoming and comfortable!