I brought my dog into the groomer last week at 1030am and didn't receive a call all day. At 3pm I called concerned about my baby when the groomer told me that they had to transfer him over to the veterinarian because while trimming his paw she accidentally cut his skin. I understood that we are all human and we all make mistakes. She told me that he was ready and I would be able to come pick him up. So, I went right away. As soon as I got there they told me that he would not be ready for another hour because they have people with appointments and I would have to wait. Three hours past I still did not receive a call from the veterinarian office. So like any concerned dog parent would do, I showed up. Conveniently enough he was ready. As I'm going to check out the lady at the desk told me that my total would be 200$ dollars. I continued to tell the lady that I would not be paying anything because the groomer had cut my dogs foot. So she called her manager. The store manager came over and continued to tell me that my dog had a thorn in his foot and that's actually why his paw was bleeding. So you mean to tell me that my dog was running jogging swimming prior to this appointment and now he's walking out with a cast on his foot because he had a thorn? That's very convenient considering the groomer told me that she cut him. AND if that were the case they should have kept in touch with me and let me know what was going on throughout the process so I could make the decision myself. Moral of the story, they hurt my dog and then turned around and tried to make money off of me. I would highly consider looking into going to another animal hospital who actually cares about your animal and not about taking your money!!