I have been a patient of Gilbert Physical Medicine for about 15 months now in response to a shoulder injury. From the moment I walked in, I was welcomed with warmth and genuine care from every staff member. Everyone I've worked with has been attentive and friendly. Dr. Cassady answers my incessant questions without making me feel silly or rushed. The doctors and Nurse Practitioners explain everything thoroughly so I can make the best decision for my health. I definitely know way more about anatomy which I highly appreciate! The office manager, Cole, is a wiz! She's knowledgeable and it's clear that patient satisfaction is her priority. The massage therapist is very sweet and passionate about healing others. Excellent masseuse! I am pleased with the progress and definitely recommend this business!