I came here twice to get some supplies for my new bathroom and both times I've been here - it seemed like there was only 1 or 2 associates in the entire store. Since we couldn't find anyone to help us find/load the item - we asked the associate working at the register to get some help. And after waiting for about a little more than 30 minutes, someone finally showed up and help me load the item in the cart.
I am not for or against either of the large HI stores - it's just that this store in particular happen to carry the item I wanted. And I've had better customer service at the other HI store.
Although, this store is a bit closer than the HD from my place - I've chosen to drive the extra mile to shop at HD - mostly because of the customer service.