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  • We are big fans of Swiss Chalet but this was our first visit to this location. We chose it because we are in the area often and had never been. To say the visit did not start out well would be an understatement. When we entered there was no one at the hostess stand nor any staff visible anywhere. We waited about 10 minutes and still nobody. I wound up having to walk down to the takeout area (also abandoned) where I found a bell to ring for service (Does the fact it is there mean that this is a common issue?) I rang it and a very bored looking woman came out. I asked if we should just sit anywhere and she yelled out for another staff member who did finally seat us. We were ordering 1/4 chicken dinners and I was going to order dark meat but the server said that she would recommend the white because the 1/4s were very small, so she would do the white meat without charge for the up size. The food was good (although even the white meat was smaller than we are used to) and the service was adequate. We decided to get sundaes for dessert and found out that they were out of whipped cream (this location is directly beside a grocery store... No one could get whipped cream?) but the server said she would put extra ice cream in lieu. The server did her best to remedy the situation but the visit left me feeling that this location really doesn't seem to care about the customer experience and would rather understaff and/or under order than have satisfied customers.
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