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| - I'm raising my right hand and swearing that I am not making this review based on Cox cable/internet service for my home (Although that is 1 star at best as well!!) :)
So I show up at the place for two reasons. One, to return one of their many defective boxes. And two, to try to get a credit history on my bill that I was unsuccessful in doing over the phone the day before.
First of all these places (not just this location) are complete zoos. If they'd spend as much resource on staff, well trained staff at that, as they do on making it look so pretty, perhaps things would improve.
The 'greeter' tells me what I need to do with the box, so I do. That took about 20 minutes of waiting and arguing, but it eventually got dealt with.
When I asked for a credit history, for a new loan I am getting, that's when things got real fun. Over the phone at the call center, I had absolutely no luck even getting the person to understand what I needed. So I figure while handling the box issue I'd kill two birds with one stone. I explain to the 'greeter' I simply need a 12 month print out of my bill showing I have not been late some sort of official Cox letterhead.
Greeter: Go online and print it there.
Me: Sorry that won't be official, I'm sure you guys have records of these things, it can't be too hard to print something? Most utils etc have a form letter for this.
Greeter: It will be $10 for the same thing you can print online.
Me: Will it be on Cox stationary?
Greeter: What do you mean?
Me: Paper bearing the Cox logo on it, at least.
Greeter: No, just paper from our printer.
Me: So as I mentioned, I cannot just print it from home as it isn't official, it also doesn't denote whether you were late or not just simply that you paid. Do you have any way to work with me here?
Greeter: You should try calling the billing number on your statement.
Me: (Grabs the kids and heads out the door)
Thanks for nothing Cox! I cringe every time I pay your bill!
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