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| - TERRIBLE! Always a bad experience here no matter how many chances I gave it. My most recent experience was the worst. We had placed an order online which stated it would be ready by 1:05. I left the house around 1:00 since I live close by and waited in a long line at the drive-thru to pick up my order just as my family has done many times before. This time, I was told that I needed to come inside to get my order, when I asked why, they told me online orders needed to be picked up inside. Already frustrated with the fact that I just wasted almost 10 minutes waiting in line for no reason, I went in. I wasn't greeted until a moment later after I waved over an employee to get some service. Once I handed them my confirmation number showing proof I had already paid, they looked at it as if they have never seen an online order in their lives. The food wasn't even ready! I asked the girl why I needed to come in when I have picked up online orders through the drive thru before and she wasn't even sure... So she asked someone and their response was they don't mind giving small orders out through the window, but they prefer people to come in if it's a larger order. I ordered two salads, and a single sandwich. So simple! This does not make sense to me if the food has already been paid for and supposed to be ready-to-go! So after waiting another 10 minutes, my food comes out. The boy who told me I needed to come in told me he was sorry I had to come in and they did not give me any reimbursement for my wait, or any sort of apology for not having my order ready on time. They made me feel like I was an inconvenience to them. In the end, I was supposed to get my order by 1:05, and I did not return home until 1:45. The food was thrown together and was not good. I do NOT recommend going here!
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