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| - I first learned about The Signature when MGM started contacting me to purchase one of the condo-hotel units they were selling. I reviewed the materials and determined that they were dreaming because the prices were too high for the product they intended to deliver. Years later, The Signature opened up. I never intended to stay here, but I followed the room rates and reviews closely as I have an interest in Las Vegas real estate and developments.
So, I am visiting Las Vegas and staying at The Skylofts at MGM. I wanted to extend my stay, but the property was full for the extra nights. My casino host offered to put us in a room at The Signature for the extra nights. Reluctantly, I agreed. Big mistake. This property is so bad I would rather stay downtown. Where to begin...
I will start by saying something nice. The lobby, the rooms, and the common areas were tastefully decorated. Now, that we got that out of the way, time to blast this place for being the worst place I have ever stayed in Vegas.
For starters, I did not find the staff to be friendly at all from start to finish. That would have been forgivable if they were efficient, but they weren't. It all started with the dreadfully slow check-in process. It wasn't crowded, it was just plain slow. Slow to get to an agent, slow to get the keys and get away from the agent. S-L-O-W.
Once we dropped out bags in the room, we realized just how far we were away from civilization. Getting from the room to the casino or the taxi stand at MGM was a 15-minute walk. Sure, you could take a taxi from The Signature, but that would require a concierge or bell hop actually providing you with a service. You can't count on that!
We arranged a dinner reservation at Nobu and a limousine to take our group from The Signature to the Hard Rock Hotel through the concierge. The driver showed up and took us to the restaurant, but the restaurant had no record of our reservation. This was for a graduation celebration, and I set everything up, so I looked bad. I called The Signature to get some assistance and they said the woman who helped me was gone for the day. They were unable to get us into the restaurant, so it was a total loss. We waited for over an hour before we were seated and although the food was good, it was hard to enjoy it since the staff acted as though they were doing me a favor by even allowing us to dine without reservations.
When we got back to the hotel and spoke to the front desk, they didn't seem to care. They admitted fault, but weren't really sorry. Ok, things happen, but I thought they might offer a concession of some sort. Nothing was offered so I didn't ask for anything.
Then, it got worse. One of my dinner guests who lives in Las Vegas had parked his car with the valet at The Signature. After dinner, drinks and a bit of gambling, he got a phone call and needed to get home. After the long walk back from the casino to The Signature, he was in a bit of a hurry to get out the door. When he gave his parking ticket to the valet, the valet said he would grab his car immediately. My guest gave the valet a $20 tip and asked him to please hurry. That was the last time we saw the valet. He left. Not only did he leave, but he left with my guest's car keys. We could see my guest's car, but we couldn't gain access to it. My guest was officially stuck and the other people working there acted as though we were inconveniencing them by asking for help. After about an hour, they somehow retrieved the keys from the missing valet and returned them to my guest. He went home...upset.
This list of problems can continue, but I think you get the idea. The staff in this hotel is incompetent, based on my experience. Further, the management doesn't seem to care that the staff is causing problems for the guests. I never voiced my complaints in a letter or anything, I just left and forgot about it...until now.
If you are considering The Signature, consider something else. There are a ton of great properties on The Strip that are comparably priced and provide a better location, better service, and a better overall experience. I visit Las Vegas 10 times a year, and have stayed virtually everywhere. This is the only place I have vowed to NEVER return.
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