It's a shame that rude customer service can ruin your opinion of a company you have always liked. I was given attitude and was interrupted the minute I approached the sales associate. She did not listen to what I was saying, and I was simply trying to get my cleaning I do every 6 months to keep my purchased warranty relevant. She insisted I wasn't in the computer, though I was just there 6 months ago with no problem. I wish I would have gotten her name, she was an older lady.