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| - This place used to be a 5 star dinner some few years back but not anymore.
In one occasion, I went with my wife (she loves Cheesecake factory) and the waiter was very busy and seemed exhausted. We asked for two entrees and for myself I choose to try the chicken and shrimp entrée (it was new on the menu). When I unwrapped the napkin to get the fork and knife I noticed some sticky greenish stuff in between the teeth of my fork. My wife also noticed some sticky stuff on her knife. I knew it was not the waiters fault but called him and asked him to change the utensils. After some 20 minutes he came back with the utensils and the entrees followed. I looked at my dish and found it had no shrimp, only chicken and rice. I called him again and asked him "Where is the shrimp?". He looked at the dish then said "the shrimp and the chicken are combined together".... I took the knife and cut out one piece of chicken in to a half and asked him "where is the shrimp now?".
At this point I was very nervous and angry and asked him to call the manager. The manager came and he was a nice guy and insisted that he will change the dish and will not charge me for the entrees. I refused his offer and told him about the dirty utensils and that customers are not that dumb when the waiter says "the chicken is mixed with the shrimp". Took my wife and left to another place.
A year later, my wife asked me to go back. I did not want to but told my self "things might have changed". This time another waitress that can barely smile and busy as usual came after 15 minutes of being seated. We asked her for the bread and made our orders. The bread came after another 20 minutes and one of the plates was not what we ordered. Called her again and she apologized for the mistake. Another 15 minutes passed and the plate was served. Thus to start eating after being seated, it took 55-60 minutes!!!! I lost my appetite and asked her to pack the food, paid and left telling myself "I am done with this place".
I have been to many Cheesecake factory in different cities like Denver, Detroit, Charlotte, and Las Vegas. None of these is similar to the Ross Mall Cheesecake factory. If it was a scale from 1 to 5, these places I have mentioned are at 5 compered to this place which is at 1. Even the quality and portions are different, being better in the places I have mentioned.
Bottom-line, save your money and go find another decent place. Not worth it.
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