This was by far the weirdest experience I've ever had. I went for lunch with a co-worker. We entered and there is no direction on if you sit to be waited on or if go to the counter and wait for service. I'd go with the latter. So we do that and are seated with menus. We wait about 10 minutes and no one comes over. We go back up to the counter where there is a bell. I rang it and a lady comes out and says yea I wasn't doing anything back there. Um ok? So we try to order beef patties and are told oh no those take 20 minutes ( mind you she told the ppl in front of us 10 minutes ago that it was 20 minutes). So we say that's fine. And she says no it's 20 minutes and we say yes we'll wait. Can we get festive bread and 2 pine gingers. She says no you can't. We don't have festive bread today. Oh okay what do you have. And the response was "food" and that was it. Oh and she said I've got a lot of people before you uh??? So we waited over 30 minutes never getting our drinks after going up and asking again. The best part they bring us our food to go and we try to pay and she takes someone else's money before - it was so bizarre. Beef patties were pretty good but pine ginger was syrup. Be aware the take out orders didn't look very happy either as they were waiting. Wish this place had much better service!