Stopped here at 9 on a Friday night with some friends. We chose to grab a booth by the bar as the bar was full. Only table we could find was dirty. 5 minutes later someone comes by to clean it and take our drink order. Finally we got our drinks almost 10 minutes later. Our waiter was stretched thin that evening.
We eventually ordered food, that came out pretty fast. I just had the happy hour $5 chicken tenders and $3 garlic cheesy bread, the food was good. My friend has a BBQ Cheddar burger, he said it was ok. His lady had the Classic Calzone which was huge and she said it was very good.
What got us was the fact that we wouldn't see or hear our waiter for 20 minutes at a time. When we wanted to leave it took forever to get our checks, then it took forever for him to bring us our change for the bill. I did join the world beer tour and plan on finishing it. I like the atmosphere, however some of the food on the menu seemed incredibly overpriced.
Maybe Old Chicago just needs a change in management to make this a truly exceptional chain restaurant.