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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The husband and I stopped in for an early dinner one day. We order some food, got some drinks... everything was fine at first. Then I decided to pay for our meal on the tablet before getting boxes and refills just to make our exit quicker as we had a movie to go to directly after dinner. HUGE MISTAKE. Our waiter literally refilled drinks, and answered menus questions to the 2 tables behind us, and the one in front of us... and wouldn't even acknowledge us once our food was at the table. Not once were we even asked "How's the food?" Mind you this is an early dinner... he had a total of 4 tables.. not during dinner rush. Yet at one point we didn't even see him for over 20 mins. We ended up having to walk out thirsty as hell, and leaving more than half our food to rot. No refills, no boxes. I was hoping to talk to a manager and there was absolutely no one at the front at all. So needing to catch the movie we left and I decided to call to get in touch with one. I was put on the phone with the manager named Shawna. After describing my experience she told me she could see that our full plates and empty cups were still at the table with no waiter to be seen. She assured me this was not up to their standards, asked for my address so she could send me a gift card, and told me to personally ask for her next time I came in so she can make sure we get excellent service. Well... that's NOT what happened at all. In fact we never received a gift card and it's been months. I went in randomly one night to talk to the manager about it and hope she was diligent enough to write down people who should be comped or sent gift cards. She claimed she could not remember me (so they must get a lot of complaints) and basically called me a liar. At this point i said it was absolute BS and she got even more snarky and told me to leave. She was so unbelievably rude and unprofessional. You're a chain restaurant manager, you should be making sure customers are satisfied with their service. You also shouldn't lie about sending gifts cards when you clearly had no intention of doing so. Instead of trying to remedy the situation she just told me to leave in a loud voice! Made it seem like I was somehow trying to scam a free meal out of Olive Garden lol!!! Obviously we will never be back. I'm really not sad about it, but I did feel the need to make it known that SHAWNA is not manager material. Clearly after reading the other reviews.. she's been an issue for many guests of the restaurant. Hmm?!
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