A bagel shop is a bagel shop. No real review about the food. I think most of us know what we're getting when we go. The real review is customer service. I came in and ordered a breakfast sandwich and coffee. I was in no real rush since I had time to kill before an appointment. Unfortunately they hit the wrong button on the register so they had to remake my sandwich. No biggie. They came out with the correct sandwich while being extremely apologetic and gave me a coupon for a free sandwich the next time I came in. Btw: If you like sweet and savory then I suggest the cinnamon toast breakfast sandwich.