The store is ALWAYS very clean & well stocked. My only complaint is their pricing is so high. As an example, they sell nile monitors for $74-79 when you can get them at other places for $35. Their feeder prices are decent, but I wouldn't buy a reptile from them. I am unsure how their fish costs are since I am not into fish.
Customer service is good. The owners are very nice & helpful. They have a cool membership card you can buy into that gets you certain special incentives that others don't get. Not sure how long the cards are good for, but the deals with that are great from I have seen.
-found out the reason for the higher pricing tonight. They ONLY buy from licensed breeders & that basically ensures your new animal is going to be healthier or "reliable" so to speak. In other words, if something happens to your animal, you can actually bring back the animal & he can get you a replacement from the breeder. It's a peace of mind thing & I can completely respect that.
After he explained that to me tonight, it made me understand a bit better on the store side of it. So bravo to them!