I AM NOW A CUSTOMER FOR LIFE! I came in tonight for a book-signing with Jenny Lawson and the store was packed! Normally when I am out shopping I have to use a mobility cart because I can't be on my feet for very long without being in extreme pain. I knew that the bookstore didn't have these carts and because of how much I like the author, I was prepared for a long wait in line and if I'm lucky, maybe a corner of the rug that I could park my butt for the reading. While I was in line I asked one of the employees running the area if there was a spot I could sit for a minute without losing my space in line and they took me to an actual seat for the whole reading! These three employees were so awesome and were really taking care of the customers. After the reading was finished and it was time to get books signed, the same employee came right to me and took me to meet the author, very first in line!!! I can't say again how wonderful the customer service was tonight and how grateful I am to be treated with so much care. I have been an occasional customer of Changing Hands for 20+ years and I will now actively choose them as my first pick bookstore in Phoenix. Thanks Changing Hands!!!