I have never had a bad experience at this nail salon until today. The tech I requested was busy so I unfortunately had to go with a different tech. My pedicure went fine, that was just fine. As for my manicure...this is the first time I have ever recieved a manicure that the tech did not soak my hands in soapy warm water.. Instead used a squirt bottle. She barely wet my finger tips and then proceeded to barely push back the cuticles. Needless to say there was not much cuticle to snip off. Granted, it had only been 4 weeks since my last manicure, but I could see that there was plenty she missed! I was irritated and told her that I had never had a manicure like this and she gave me some lame answer. She had been talking and talking to the other techs the whole time until I questioned her about the job she was doing. Then she got real quiet. She didn't even put lotion on my hands and massage them like the techs always do there. She painted my nails and by then I just wanted to get the hell out of there. I was there an hour before closing time so my guess is she just wanted to get the hell out of there too. It was the lamest most unprofessional manicure I have ever had. I can't believe I paid for it. I should have complained to the girl at the desk but instead I'm on yelp. Her name starts with an H and ends with a N. Good luck to you if you are unlucky to get her. I'll go back to the salon and make sure I stick to the techs I know do a great and professional job. Again it's the first bad experience I've ever had here. I have been a customer there for the last two years.