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| - We live in the area and frequently eat out. We have heard great reviews, so tried to show up once only to find that there was an hour long wait (Thursday evening) and decided to make a reservation for a late lunch on a Saturday instead.
When we rang to make the reservation they said that it wasn't that busy and we shouldn't expect a wait, but we chose to reserve for 3pm (an hour later). When we arrived, it was quite busy, but no lines. They asked if there were any minors dining w/ us when we made the booking and must have made note somewhere.
When we arrived, we were promptly seated. We had seen that they had vegetarian selection and knew of a vegetarian to enjoy their meal. We didn't know that we had to request a separate menu, but made that assumption when there were few options listed on the main menu and went to ask for the vegetarian menu. They gave us one to share between us (a table of 5).
First person came 'round to take our drink orders and let us know that our server would be over shortly to take our orders. We ordered 6 drinks (including 2 ice waters). We received 3 correctly, then one luke warm water (no ice), one iced tea (instead of water) and a partway through that mess, another gentleman came by w/ a caesar salad in place of the alcoholic caesar ordered from the drinks menu.
We asked the person who took our drink orders if they had a kids menu and they said "no, but we can make kids portions of the regular menu items.
When it came time to order, we ordered a vegetarian burger from the vegetarian/gluten free menu (as it's different to the one listed on the main menu), a butter "chicken" soy meal from the vegetarian/gluten free menu, as well as a kids portion for the youngest and 3 items from the sharing/appetizer menu (2 vegetarian, one chicken w/o oyster sauce due to an allergy which was an option listed on the vegetarian menu, so should have been an easy swap out). We were hyper conscious of stressing the vegetarian needs as the waitress continued to say "chicken" in place of "soy" and the allergy, as we understood that the vegetarian menu was the only place that the "oyster sauce" free version was listed and we had ordered meaty item without the oyster sauce. So much so, that I offered to write the details down because I wasn't sure they "HEARD" the food needs, especially with a life threatening allergy. The waitress declined and read out our order which was accurate.
She returned to the table to let us know that they would not make a kids portion of the butter soy "chicken" and that we could have our typical choices of pasta, pizza, salad, actual chicken nuggets, salad and fries. We settled on a kids pasta w/ alfredo sauce and asked for cheese which we were informed already came on the pasta. We asked if we could order her garlic bread or something to accompany a pasta and she said they don't do that sort of thing.
Before the meals arrived, our oldest daughter said "it better not come out w/ meat because I am starving and I don't trust that the order was taken properly", so as soon as the food began to arrive, I snagged a piece of her "soy" to check it and it was chicken. A manager and wait staff were already rushing back to the order desk near the kitchen to double check it. I followed. If that wasn't accurate, we needed to be certain the oyster sauce free dish was really done correctly. They assured me they were on it and I returned to my seat. Seconds later, the manager came over to apologize and lifted the dishes off the table to have them remade as she said she'd rather not take the risk (thankfully), apologizing all the while. We were pretty hungry and stressed at that point, so fought the urge to make a big deal about the lack of cheese on the pasta dish and anyone that had a meal began eating.
After the food left for replacement, another manager came over to check on us and we explained that there were a number of issues w/ our orders, but that someone else was already taking care of it. She apologized and offered us a round of desserts for the trouble and said she would communicate that with the other manager who would later return w/ our freshly made new meals.
When the meals arrived, most of the other food was finished and they did come around later to take an order of 5 desserts which we were not billed for.
To be completely fair, the food was good. We all enjoyed it when it finally did arrive. The space is nice. I don't think it's meant to be a family restaurant, otherwise they'd have had proper kids menu. Food portions were good. Sharers/Appetizers could be a bit bigger, but they are tasty and fairly priced. Staff were pleasant enough (we had dealings with FIVE of them!), apologetic and quick to remedy the issues.
That said, the meal experience was a total bust. We enjoy going out for the experience as much as we do the food. This experience was subpar and we probably won't choose to spend our money at Joey's in the future.
Sure hope things get better.
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