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  • I was super disappointed with my experience getting lash extensions. I described what I was looking for as being able to replace my heavy mascara routine since I am expecting my second baby and what I ended up with was very natural looking lashes that i put mascara on to feel like myself and what I asked for. When the technician asked how I felt about them when she finished, I stated that I was hoping for a lot more fullness and she stated that I could tell her that at the fill appointment to try to achieve that. She was also incredibly pushy about scheduling the fill appointment before I left since I used a Groupon and the time slots were strict (understandable) and that if I waited too long I could not have a complete appointment to get a proper fill. Overall I feel like I got a very substandard service because I paid with a Groupon. Although I understand that this is a discounted service, the goal is to gain a new, satisfied, and full-paying client which was far from the experience I got. I am quite certain that if I had paid full-price, I would have had a much different experience which is unfortunate for your business and the technician as that is clearly missing the point of the Groupon service. I sent an email requesting only the portion I paid for the fill refunded since I had no interest in returning for service and had no response, which is also incredibly unprofessional. Again, I imagine if I were a regular paying customer, my concerns and feedback would not have gone unresponded to. I would not recommend this business if you are trying to use a Groupon unless you are okay with being treated as a bargain shopper.
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