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| - One of the worse Chinese restaurant in Calgary for service, the food is mediocre, price is at par with other Chinese restaurant in the area.
NOT A GOOD PLACE FOR 1HR LUNCH BREAKS.
I was here for lunch on a weekday and the staff forgot to submit my order onto the computer system until I wanted to add another item 20 mins later and they came back saying "I don't know where your order is". The manager then found the order slip beside the computer and just entered it as is and didn't expedite the order. He acted like nothing wrong had happened and when I brought it to his attention that we are in a rush, he said the "food is coming, just wait, I rushed it", however it was a complete lie as all the tables after us received their food first.
The food is fair, nothing special. We ordered several dim sum items and most were over cooked and felt store bought. We also had a Chicken clay pot rice where the rice was under cooked.
After the meal, I was quite furious and late as well, So I paid quickly at the front and didn't leave a tip as I was extremely dis-satified with the service. I then proceeded to grab my sweater and head out, when the waiter came chasing after me asking for a tip. I tried to explain to him that his forgetfulness has caused me to be late and I was not satisfied with his service, therefore I am not tipping. His instant response was "That didn't happen" and proceeded with Chinese words calling me cheap. As I didn't have anymore time to explain to him, I left as he was yelling at me in Chinese. By far one of the worse customer service I have experienced in my life.
So I didn't understand how this restaurant hasn't changed owners as usually most Chinese restaurants that are as poor quality like this one usually do in the Calgary Chinese Restaurant Scene until I googled "Soluxe", Soluxe is actually a Chinese Company that focuses on providing catering services for CNOOC and its subsidiaries which in Calgary is Nexen. Then everything started to make sense, this place is actually an off-site cafeteria for the employees that CNOOC brought over for the takeover. The buffet that I asked about and was told its was for staff only wasn't for restaurant staff but actually the CNOOC staff.
It is actually quite sad that this place is ran so poorly and has no reason to change as their primary objective is to serve CNOOC. This is sad because it means that Calgary will lose a prime restaurant spot in Chinatown for the foreseeable future.
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