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  • If I could give negative stars, I would. DO NOT USE THIS BAKERY. I'm sure most times, the bakery is fine. At this point, I couldn't even tell you if their stuff tastes good because I didn't even get that far. If there is anything wrong with your order, expect to be treated poorly. The customer is not always right at this establishment. The owner is always right and doesn't make mistakes. My experience was that when my brother showed up to pick up my 3 dozen custom cupcake order, they didn't even have it. I had 35 people coming to my house in 3 hours for my daughter's fourth birthday party and they didn't have my order. It was a high school aged girl working - the owner was off that Saturday. She called the owner who said that I gave her the wrong date and there was nothing that could be done. End. Of. Story. Even I could whip up 3 dozen cupcakes in three hours if I had nothing else to do. No accommodations at all. The best part - she called the following week to see if I still wanted my order for the following Saturday. This is when it got even worse. I wanted to give her calm, constructive criticism regarding my disappointing experience. She kept speaking over me and told me that I had given her the wrong date because how could she have written down a date that I didn't say? There has never been a mix up like this and it had to be my fault. She also told me that the "young kid" that picked up the order (my 30 year old brother) didn't seem to care at all that they didn't have them and so they figured the following Saturday would work for us. DOES THIS EVEN MAKE ANY SENSE? I am not one to write reviews unless something is so off the charts wrong (or fabulous). For the most part, I think businesses should be able to do their jobs. This has me completely flabbergasted and so appalled that I want to share with everyone. So, what happened with my daughter's fourth birthday? We called the Oakmont Bakery (which we always use, but decided to give Perfect Pastry a try since the Hulton Bridge was out). They were able to accommodate my exact custom order except for the fondant decoration. The owner of Perfect Pastry was happy that I found someone but informed me that it was because Oakmont Bakery freezes their stuff ahead of time and that is why the Perfect Pastry bakery is a quality bakery. What is simply amazing is that the Oakmont bakery had the exact flavors and glittered frosting colors ...wow, good job Oakmont! I don't want anyone else to go through the stress that we experienced - go elsewhere for your baked goods and save yourself a potential headache!
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