I have been here many, many times as I live in the area. The employees are happy, you can tell they like what they do. They always have given me great service. I'm a nurse so my feet at often in rough shape when I arrive and they always look like a million bucks. The owner does services, she really cares about the quality of services there, and it shows. For example, a pedi always includes a hot towel wrap. I'm sad to see this place has negative reviews and I hope others will give it a chance.