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| - If customer service is important, or if time is of the essence, abandon all hope, he who enters here.
This place is horrendous. The first time I dealt with this place, I was looking to buy out my lease for my car. I dealt with Blake (I'm about 90% sure this was his name). He reeked of cigarettes and could not stop coughing. Watching this guy hack all over his hands and then reach out to shake my hand at the end was unnerving. He proceeded to tell me how long of a loan term I need "oh you don't need that long." We didn't go with them.
Fast forward 6 months to present day.
We are looking for a loan to pay off my medical bills, redo our flooring, and some other things. We are dealing with Anthony. We were told it was a 2 week process, yesterday was the beginning of week 4. We provided the information we were told we needed, with admittedly one goof on our end (gave one wrong year of a w-2). We emailed him 4 or 5 days after the papers were turned in, and that's when we found out. After finally figuring out what was wrong, we have fixed that issue and are still waiting. We go on our trip (that we were told we would have the money for and wanted to use a little extra for fun instead of nothing but necessities), and we are home today and email him again. He then proceeds to tell us that they need official statements from the credit cards we are trying to pay off, when he assured us that just accounts numbers, amounts, addresses, and names of the companies were sufficient. Pretty sure this isn't the end of this fiasco.
The communication is non-existent. I work for another financial institution, and know how the sales goal thing works at most banks. I'm just amazed that someone would be this slow to respond when closing a 15 thousand dollar loan. We of coursed opened a checking account 2 days after the start of the process, so they have my money already. We are honestly considering cancelling this process and going elsewhere.
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