Like many others reviewing ACE. They are unsatisfactory and undependable at their very best! I wasted an entire afternoon waiting for them to arrive to fix a refrigerator problem they didn't get right the first time! I called their office line, left a message and never received a return call. My claim was also through AHS. I have since contacted AHS, reported the problems with ACE Appliance Repair and have another repair company scheduled. Do not waste your time.