Fast, easy and convenient! I had previously rented with Extra Space Storage in Albuquerque (2014) and their customer service there was really exceptional--same here in Phoenix! The fact that you can choose from either air-conditioned or regular units makes a HUGE difference. Also, the numerous cameras monitoring the facility adds that extra layer of safety. I forgot the young man's name who helped me (I know he's from Riverside, California) but I do know that he was very thorough and professional; it's nice to see customer service being promoted in a positive way!